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Home | Faq

Frequently asked questions

What areas of Martha’s Vineyard do you serve? Expand

We clean on all towns of Martha’s Vineyard:  Oak Bluffs, Edgartown, Vineyard Haven, West Tisbury, Chilmark and Aquinnah (Gay Head).

Do go out to clean on Chappy? Expand

Yes, we also work on Chappaquiddick island.

What should I expect during my first visit? Expand

It would be much appreciated if you can put away any personal items and clutter so we may optimize our time and your money to thoroughly clean instead of spending too much time picking things up.

Please be honest in your assessment as we are only satisfied when you are.

Who will be cleaning my home? Expand

Your home will be cleaned by a team of two cleaning professionals, and at times three if we have a business need to justify a 3rd team member.

As a family-owned business, we believe that housekeeping is not just about the actual job, it’s also about relationships. We care about our customers and build relationships with them. With every visit, you'll see a familiar face that is part of our team, not a random stranger from a vast pool of staff.

In our business, we work with family, friends and other close associates who only have your best interests in mind.

Do I have to be home when Shine Bright Martha’s Vineyard Cleaning Services come to clean my house? Expand

This is your option. Most people prefer not to be home when we clean. You may give us a key to be safely stored–cleaners are given the keys for each house cleaning appointment before they leave the office each day, and must turn these back at the end of each evening. These keys are returned to the safe until your next house cleaning service visit.

Do you guarantee a day and time for my house cleaning appointment? Expand

Shine Bright Martha’s vineyard Cleaning Services ordinarily guarantees a specific day for your house cleaning but not a particular time. This is due to our flexible and ever-changing schedule, and we are unable to commit to a specific time of day for our maids to arrive. However, if you contact us on the day of your cleaning service, we will be glad to estimate the time our maids will come. If you need a specific time guarantee, feel free to discuss this with the manager, within reason, we will do our best to reach a mutually agreeable solution.

What if I need to reschedule a house cleaning? Expand

Please call us the day before and let us know. That way, we can reschedule and fill in the gap with another client.

How shall I pay for my house cleaning? Expand

Check, credit cards or cash is acceptable means of payment. Payment is always due at time of service unless you have made different payment arrangements with the manager.

If you do not intend to be at home at the time of your cleaning visit you may choose to either leave cash or a check on the kitchen counter the morning of your house cleaning.

Checks are made to Shine Bright Cleaning Services.

How do I know I can trust your cleaners? Expand

We pride ourselves on attracting the best cleaners available. We screen our members carefully, we train meticulously, we inspect relentlessly, and we insure adequately. We do all these so you can have the highest confidence to trust our cleaners in taking care of your home. We are also known for being a company that pays our cleaners well. We treat them with respect and dignity.

Do I need to provide house cleaning products or equipment? Expand

We provide all house cleaning products and equipment, so you never need to worry about replenishing your supply for our cleaners. If you have particular house cleaning products that you want our team members to use, please be sure to discuss this with our manager in advance, so that we can accurately instruct the cleaners.

Do you have a satisfaction-guaranteed policy? Expand

Yes! Your satisfaction is our top priority. If ever you find that we did not meet your expectations, we want to know.  Your feedback–be it positive or negative–is valuable to our business! We have an outstanding reputation with our customers.

How does Shine Bright Martha’s Vineyard Cleaning Services come up with their pricing? Expand

Please note that every home is different. There are several factors we base our prices on like the size of the house, time, pets, children, distance and condition of the home. There is also a difference in pricing depending on how often we clean your home. For instance, a weekly cleaning will cost less than a monthly cleaning because houses tend to get dirtier after a more extended period has elapsed. We recommend cleaning your home at least twice a month and possibly weekly depending on the complexity of your home.

What if we have pets? Expand

We love pets, and hopefully, they’ll love us too.

Are you licensed? Expand

Yes, Shine bright Martha’s Vineyard Cleaning Services is licensed to conduct business in the state of Massachusetts.

Are you insured against any damages? Expand

Shine Bright Martha’s Vineyard Cleaning Services is fully insured. We take extreme precautions to ensure that objects do not get broken. However, accidents do sometimes happen. We will always care for and respect your home and possessions, but in the unlikely event that something becomes damaged or destroyed as a result of our cleaning, we will make every effort to repair or, if necessary, replace the item. We will inform you of what has happened as soon as possible. When appropriate, insurance claims will be filed.

What type of training do your housekeepers receive? Expand

All housekeepers must have cleaning experience before being sent out in the field. Also, each house cleaner goes through a thorough background check. After a person is hired, they are personally trained by the owner of Shine Bright Martha’s Vineyard Cleaning Services to ensure that they are competent, courteous and trustworthy and friendly.

Are gift certificates available? Expand

Yes. You may request a gift certificate by email or by calling our office at (508) 654-2535 for more information.

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ABOUT SHINE BRIGHT

Shine Bright Cleaning Services is one of the bests in the industry. We specialize in maid services, post-construction cleaning, commercial and janitorial services, window washing and ironing service.

  • 5 Farm Path Rd, Oak Bluffs, MA 02557
  • 508-654-2535
  • cleaning@shinebrightmv.com

Plymouth Office

  • 52 Court St. Plymouth MA, 02360
  • (508) 747-1664
  • contact@shinebrightmaidservice.com

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Contact Form

For this spring we are running a $150 off promotion for your first cleaning.
Remember that this promotion is only valid if you schedule a recurring cleaning (Weekly, Biweekly or Monthly)
This offer will be valid until 02/15/23.

 

Fill out the form and we will get back to you to schedule your cleaning.

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Cleaning Estimate Form

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Please tell us how many windows you have

First-time and One-time Cleanings

(Note: individual clients needs may increase price due to score, home conditions, and any customizations of a cleaning)
1500
1500-2000
2000-2300
2300-2500
2500-3000
3000-3500
3500-4000
4000-5000
5000-6000
6000-8000
8000-9000

Recurring Maintenance Cleaning

Enjoy the benefits of being a recurring customer!
R - 1500
R - 1500-2000
R - 2000-2300
R - 2300-2500
R - 2500-3000
R - 3000-3500
R - 3500-4000
R - 4000-5000
R - 5000-6000
R - 6000-8000
R - 8000-9000

Total

Windows Washing Total
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Maximum price for Top to Bottom (Including additional values)
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Minimum price for Weekly Maintenance (Including additional values)
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