To ensure we deliver professional and dependable service, please review the following guidelines. Scheduling service with Shine Bright confirms your agreement with these terms. Questions? We are always happy to help.
Estimates are based on the information provided at booking — including square footage, number of bathrooms, condition level, occupancy, and pets. Accurate details keep pricing fair and consistent.
If the home’s condition differs significantly from what was described, we will pause, communicate findings, provide revised pricing, and proceed only with your approval. No surprise charges. No unauthorized adjustments.
Our operating hours are 8:00 AM – 5:00 PM. We do not provide exact arrival times.
Traffic, weather, or extended prior service may impact timing. We will notify you promptly if adjustments are needed.
Reminders are sent 3 business days prior and again 1 business day prior with an estimated arrival window.
To avoid fees, provide at least 24 business hours’ notice.
Recurring clients who cancel frequently may be removed from priority routing. Consistent scheduling protects your spot and your team.
Preferred access method is a secure lockbox with a private access code — provided at no additional cost. Alternatives include being present or leaving the door unlocked at the scheduled time.
Payment is processed on the day of service via credit card on file. Declined payments must be resolved within 24 hours. Accounts with repeated payment issues may be suspended from recurring scheduling.
Tips are never required but always appreciated. 100% of gratuities go directly to your cleaning technicians. Tips may be left in a labeled envelope, added to your card, or processed through the office.
For weekly and biweekly clients on a consistent schedule, we prioritize the same technician assignment. Substitutions may occur due to PTO, illness, or operational adjustments. All technicians are trained under the same Shine Bright standard — our system ensures consistency, not dependency on one individual.
To get the most out of your service:
Our service time is allocated for professional cleaning, not organizing. Any additional tasks must be approved in advance.
If the dishwasher is empty, we will rinse and load dishes from the sink. If the dishwasher is full, dishes will be hand washed and air dried. Excessive dishes requiring more than 15 minutes may incur an additional charge.
Please secure pets during service for their safety and ours. We do not walk, feed, or administer care to pets, and we do not clean pet waste or litter overflow. Shine Bright is not liable for pets that escape through unsecured entry areas.
We do not clean bodily fluids, mold, biohazards, infestations, or hazardous materials. If unsafe conditions are discovered upon arrival, service may be stopped immediately. Technician safety overrides schedule.
Temperature must be safe and reasonable for our team to work. Please ensure climate control is active before our arrival.
We do not reach above a 2-step ladder or move heavy furniture requiring more than one person.
In the rare event of accidental damage, notify our office within 24 hours with photos. We are licensed and insured and will work toward a fair resolution.
Shine Bright is not responsible for pre-existing damage, unstable items, improperly installed fixtures, or older fragile items such as brittle blinds. Please relocate fragile or high-value items before service or ask us to skip those areas.
If something was missed, notify us within 24 hours and we will return to correct the specific area at no charge. Guarantee applies to the scope performed during that visit. Refunds are not issued for issues not reported within the guarantee window.
For quality control and training purposes, technicians may photograph before and after conditions. No personal or identifying items are photographed or shared publicly without written consent.
Skipped cleanings are billed at the standard frequency rate. Services paused for more than 6 weeks lose any discounted recurring rate and require a deep clean before resuming. Monthly clients should reschedule within 2 weeks to avoid deep clean charges.
Our technicians are recruited, trained, insured, and developed under a structured system. Direct hiring or solicitation of Shine Bright team members is strictly prohibited and will result in a $5,000 placement fee and immediate termination of service.
Shine Bright reserves the right to adjust pricing at any time. Advance notice will always be provided. If your home’s conditions or needs change significantly, pricing may be revised accordingly.
All information about your home, household, and personal affairs is treated as strictly confidential. Our team is bound by this standard. Client feedback and reviews will not be used publicly without permission.
In cases of severe weather or regional emergencies, services may be rescheduled. Communication will be proactive and timely.
All special requests must be submitted to the office — not communicated directly to technicians on the day of service. Please contact us in advance to approve and schedule any additional tasks.
Shine Bright competes on reliability, professionalism, and peace of mind — not price. When you choose Shine Bright, you are choosing a company built on structure, trained people, consistent standards, community trust, and responsible long-term growth.
We don’t just clean — we SHINE.
